Supporting capability
Connect customer messages to the work behind them.
We connect the WhatsApp Business Platform to approved notification, customer-response and CRM workflows, with consent and escalation rules.
Set up the permitted flow
Confirm Business Platform access, approved templates where required, customer consent and opt-out handling. Check the current messaging rules and account limits before choosing a notification or reply flow.
Connect messages and records
Receive webhook events, validate their origin, deduplicate retries and map conversations to customer records. Send agreed booking updates, status messages or reminders. Route uncertain replies to the responsible person.
Track delivery and ownership
Track delivery failures and workflow outcomes without assuming a read message means a conversion. Scope message retention, support ownership and access. Meta and provider charges are budgeted using your actual message mix.
Where this fits
This is an integration service using approved platform access. It does not promise open rates, unrestricted broadcasts or sales results. Messaging permissions and provider rules still apply.
Operations automation: see the wider workflowEvidence and further reading
See this in an industry workflow
Explore proposed applications and fictional demos. These are not claims of completed projects in those industries.
- Property management
Maintenance intake, approved vendor coordination and staff-reviewed completion.
Property maintenance demo
Define the scope before committing to a build.
Start with a free conversation about your requirements. A well-defined project can go straight to a proposal. If we need to investigate the data, systems or risks first, we quote discovery separately. Implementation, usage fees and support depend on the agreed scope.