For property management teams
Less manual work between a maintenance request and a completed repair.
Organize requests, coordinate vendors, update tenants, track completion and prepare invoice records around your existing property-management system.
We assess your tools, permissions and approval rules first. Your team stays responsible for urgent situations, access decisions and spending approvals.
A free 30-minute conversation about your current process and next steps.
One repair, too many handoffs
A tenant reports a problem. The team then has to find the right records, reach a vendor, confirm access and keep everyone informed while the work progresses.
Read and identify
Read the request, check urgency and find the property and unit.
Call and coordinate
Find a vendor, check availability and coordinate access and a visit.
Update and chase
Notify the tenant, follow up with the vendor and track progress.
Check and close
Confirm the repair, review the invoice and update the property records.
A connected maintenance workflow
This is a proposed workflow, not a completed property-management client implementation. The automatic steps, review points and escalation rules are agreed for your operation.
Collect the request
Bring permitted SMS, email, phone or portal requests into one queue. Keep the original description, channel and received time.
Classify and flag for review
Suggest a work category and apply your urgency rules. Uncertain or potentially urgent requests go to staff; classification is not a safety assessment.
Find the property and unit
Match the request to permitted property records. Missing or conflicting details need confirmation before instructions or access details are shared.
Coordinate an approved vendor
Check your vendor list, trade, service area and availability. Apply spending and dispatch approval rules before requesting work.
Schedule and communicate
Coordinate a visit after vendor acceptance and access confirmation. Send agreed status updates without promising an unconfirmed arrival time.
Monitor and escalate
Track acknowledgment and progress against your agreed service-level rules. Notify the responsible person if a deadline is missed or the situation changes.
Confirm completion
Collect the vendor's report and any agreed evidence. Staff confirm the outcome and handle unresolved issues before closing the ticket.
Review the invoice and update records
Extract invoice fields, compare them with the work order and flag discrepancies. Update approved PMS or accounting records; payment remains a separately authorized action.
Your team stays in control
Urgency needs a human path
Potentially urgent requests must reach your responsible staff through an agreed escalation path. Do not rely on an AI label as the sole way to detect or respond to an emergency.
Access is not assumed
Confirm identity, unit and access permissions. Share only the information an approved vendor needs; do not put entry codes or sensitive tenant details in broad alerts.
Approval before spending
Agree dispatch and spending limits. Vendor selection is not authorization for extra work, invoice payment or a change in scope.
Visible history and ownership
Agree activity logs, retention, retries and exception owners. Your team receives code and documentation; hosting, monitoring and ongoing support are scoped separately.
Work around your existing property systems
We assess your property-management system (PMS), vendor records, email or messaging tools, calendars and accounting software. Integration may use supported APIs, approved exports or controlled automation, depending on access and vendor restrictions.
These are integration options, not prebuilt connectors. If safe write access is unavailable, the first version may prepare updates for staff instead of changing records automatically.
Message permissions, access rules and required response procedures need to be agreed before deployment. We do not promise universal regulatory compliance, round-the-clock staffing or a fixed repair time.
Related service-operations work
These projects show relevant booking, notification and system-integration experience. They are not property-maintenance deployments or a forecast of your results.
Before you start
Can it replace our emergency response process?
No. Automation can flag and route requests, but it is not an emergency service or a substitute for your staffed response procedures. We agree escalation and failure handling before deployment.
Does it choose and dispatch vendors on its own?
Only within explicitly agreed rules, permissions and spending limits. A first version can prepare a vendor recommendation for staff approval. Acceptance, access and scheduling still need confirmation.
Can it close tickets from a vendor message?
We define what counts as completion with your team. A vendor's update alone need not close a ticket; unresolved issues and required staff or tenant confirmation can keep it open.
Will it pay invoices?
The proposed workflow extracts and checks invoice data for review. It does not authorize payments. Accounting updates and any payment process require their own permissions and approval rules.
How do we scope the work?
Start with a free conversation about your request channels, systems, volume and handoffs. Implementation, any paid discovery, provider costs and ongoing support are quoted separately against an agreed scope.
Where does your maintenance process get stuck?
Describe the process and systems, not individual tenants. Do not include tenant records, access codes or credentials in the booking or contact form. If examples are needed later, we agree a safe sharing method first.