Key2 - AI-Powered Telecom Platform

The Problem

Key2 Communications is a Canadian telecom provider serving SMEs. They wanted to add AI-powered voice capabilities to their existing platform: automated call handling, voice-based customer service, and intelligent call routing. The system needed to integrate with their existing Twilio infrastructure.

Our Approach

Built an AI voice layer on top of their telecom stack. Django handles the core business logic and customer management. FastAPI runs the real-time AI inference. Twilio for call management, Deepgram for speech-to-text, ElevenLabs for text-to-speech, and OpenAI for conversation intelligence. React frontend for the admin dashboard and call monitoring.

Pipeline Breakdown